Web hosting FAQs
What is web hosting and how does it work?
Hosting is the server where your website's files live: text, images, database and email. When someone types in your domain, their browser connects to that server and loads the site. Without hosting, your website simply doesn't exist.
Ours is managed: we don't just give you the space, we also look after the technical side (updates, security, backups and monitoring) so you can have a website without needing to know anything about servers.
Will I receive a domain name with my web hosting?
On the Starter, Business and Ecommerce plans, a .co.uk, .uk or .com domain is included free. We register it, point it to our servers, set up SSL and email, and keep an eye on it so nothing is left misconfigured.
Already have a domain? We connect it at no cost, without interrupting your email.
Can you migrate us from our existing platform?
Yes. We host sites built by us or by others: WordPress, WooCommerce shops and HTML websites. We look at yours, tell you which plan suits its size and traffic, and move it across from your current provider for free.
And if you don't have a website yet, we can build one for you the way we always do: you see it finished before you pay.
How do I transfer my website to another host?
Send us the logins for your current hosting and we do all the work: we copy your files, database and email, set the site up on our servers and test it carefully while the original keeps running. Only once we've checked everything works do we point the domain.
Your visitors won't notice the switch: the website stays up during the process and email keeps arriving. Migration is included in every plan.
How often should I backup my website?
At least once a day, and with us it happens automatically: every plan includes daily backups. Each backup stores your files, database and email, and is kept away from the main server, so your data survives even a serious hardware fault.
There are two ways to restore: do it yourself from the control panel in one click, or email us and we'll do it at no cost. Either way, your website goes back to exactly how it was in the backup you choose.
Do you provide email hosting with my pay monthly website?
Yes. Each plan includes mailboxes like [email protected] up to its limit: 5 on Basic, 10 on Starter, 15 on Business and unlimited on Ecommerce. They work on your mobile and computer, and come with webmail so you can check them from any browser.
When your plan goes live, we hand over the mailboxes you need, already created and set up. After that you can add more from the control panel, or email us and we'll set them up for you.
How much storage space do I need for hosting?
5 GB is enough for most business websites; an online shop with hundreds of products needs more. That's why plans go from 5 GB on Basic and Starter to 15 GB on Business and 40 GB on Ecommerce. We monitor each account's usage and let you know before you reach the limit; the upgrade happens live, without moving your website, and you only pay the difference from then on.
We never suspend a site over a one-off spike in storage or traffic without talking to you first. Limits are there to size the service, not to give you a nasty surprise on your invoice.
How fast should my website load?
Our servers use SSD storage, configured caching and up-to-date versions of PHP and MySQL, so a well-built site loads in seconds anywhere in the UK. Speed isn't just about convenience: it has a direct effect on your Google rankings and on sales.
Final speed also depends on how the website is built: image sizes and the number of plugins. If it's slow with your current provider, we'll tell you what can be optimised and how much faster it could be when we migrate it.
Do you offer support?
Email [email protected] and a real person from our team will reply the same working day, not a bot or a form that disappears into the void. Because we monitor our servers constantly, we often spot and fix problems before you notice them.
Support is included: we don't charge to help you, to check your site when it's playing up, or to give you a hand with your email or domain.
How do I pay you?
The plan is paid monthly by PayPal subscription, keeps its price and always includes the same things: space, email, backups and support. No contract. Cancel anytime.
And if you decide to leave, your data is yours: we give you a full copy of your site, database and email to take wherever you like, with no hold-ups or obstacles. We'd rather you stayed for the service than because you feel locked in.